SERVICE COMMITMENT
Matrix is dedicated to supporting Invited and is committed to responding to all service, repair and maintenance inquires within 24 hours of submission. We strive to complete repairs within 72 hours of the initial request.
WAYS TO REQUEST SERVICE
Matrix Service Direct App
The most effective way to request service.
- Request service from your smart phone
- Scan serial number with mobile device
- Use voice command to fill in service request form
- Upload pictures and videos
- Real time updates on:
Ticket processing
Parts order tracking
Service dispatch process and status
Matrix Service Direct is accessible through the app on mobile devices:
To request access for your facility, please fill out the form below.
ADDITIONAL SERVICE CONTACTS
